Cart 0

Refund Policy

As our Jelly Cake product is perishable, chilled and decorated by our skilled staff, our delivery/cancellation/refund policy is as follows:

  • There will be no cancellation/ refund/ replacement/ changes allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.
  • J2U is not responsible for mistakes in the delivery address or any other incorrect details furnished in the website, on such cases if the order is not delivered because of the incorrect details, payments made shall not be refunded.
  • J2U is not responsible if the recipient is not reachable/ recipient is not available during delivery, on such cases J2U has right to cancel the order without any explanation and a refund will not be given.
  • J2U may consider to arrange to have the same order delivered at a later time within the same day with an additional delivery surcharge to the customer.