|About Our Jelly Cake|
How much and how many people can your jelly cake serve?
Please refer to the serving guide below for your rough estimation. It shows the approximation of price, weight and serving. The actual serving may vary depending on how the cake is cut.
What are the main ingredients of your jelly cake?
For healthy and freshness reasons, our jelly cake is largely made of high quality imported green seaweed (Rumput Rampai Laut) which has high composition of fibre and low cholesterol, and fresh coconut milk with pure pandan leaves, without any artificial flavoring
Is the jelly cake safe for consumption, especially for kids, as it seems very colorful?
Yes, food safety is our top priority. Our jelly cakes are using food color made from vegetables and plant extracts which are certified, regulated and approved by FDA (Food & Drugs Administration) of U.S.A for safe food consumption.
How many days can the jelly cake last?
As our jelly cakes are preservative-free and highly perishable, we always recommend our customer to consume on the same day for best quality. However, with appropriate refrigeration, our jelly cakes can last up to 3 days including the collection day. Our jelly cake comes with an expiry date tag as reminder. Any cake more than 3 days will be removed & disposed.
How should i keep the jelly cake?
The jelly cake should be kept in refrigeration below 5oC at all times. If situation does not permit, it can last for approximately 4 to 6 hours under air-conditioned environment. Remember, never ever put the jelly cake under sunlight or heating compartment such as car boot.
Can I carry the jelly cake for my long distance travel?
Yes you can, as long as the jelly cake is well kept under air-conditioned temparature and avoid direct hot sun. We have customers travelling to country as far as Hong Kong, Philippines, Indonesia, Thailand, Vietnam & Singapore
Is your jelly cake consumable by vegetarian or someone allergic to eggs?
Yes, our jelly cakes are completely egg-free and animal-product free! The ingredients and flavors are all extracted from natural plants, seaweed & vegetables. In fact, our jelly cakes are of vegetarian's favourite!
Is your jelly cake HALAL?
All ingredients are using halal ingredients in our central kitchen and our production is run by muslim employees. All ingredients are animal-free. The main ingredient is santan, pandan, sugar, water, and seaweed powder (Rumput Rampai Laut) and DOES NOT contain Gelatin.
Will jelly cake get watery?
Yes, since 90% of the cake is made of water, it may get watery depends on the temperature, but it will not melt. Due to healthy reason, we DO NOT put any chemical substance like cake stabiliser or emulsifier to make the cake dry and firm.
About Ordering, Collection & Payment
Do you provide delivery service with charges?
The delivery services is available daily (except Public Holiday) from 11am-5pm by our logistic partner (GoGet) with delivery fees ranges from RM25 to RM55 depends on location.
Can I self collect my cake?
We also provide pickup facility at Cheras Sentral Mall entrance anytime (9am-8pm) but with prior arrangement. Our staff is available to meet only by call appointment.
Can i customize the cake design?
Yes, minor customization such as change of color is allowed. Please clearly state the changes required in the "Remark" section of the ordering form. However, customization is subject to additional charges depending on the level of customization.
How many days do i need to order in advance?
Minimum 2 days in advance for non-peak season. 6 days in advance for peak seasons such as Hari Raya, Chinese New Year, Christmas, Lantern Festival, Teachers Day, Children's Day, Mother's Day, Father's Day, Valentine's Day. The system will automatically block if the orders exceed our capacity.
Can i still place order in less then 24 hours?
It is subject to the material availability and best effort basis to accommodate late orders. The cut-off time for online ordering is 8pm.
Can i still make changes to my orders after submission?
Yes with condition that not less than 2 days before delivery/collection date. Please whatsapp to customer service +6010-9297479 quoting your order reference number.
How to know whether my order is confirmed?
Upon order submission online, you will received email notification with order & payment status
Can i buy ready-made Jelly Cakes?
Yes, we have varieties of ready-made jelly cake made fresh daily based on first-come-first-serve basis. You would need to buy online at www.jellycake2u.com under "Today's Ready Made' category
How do i collect my cake?
Based on your collection day and time, please call customer service +6010-9297479 before arriving at our Delivery Center and present the order reference number to the staff to claim your cake.
How do i make payment? Do you accept credit card?
We DO NOT accept cash payment. All payment must be made via online bank transfer to MBB A/C: 5148 5111 7091. Please whatsapp +6010-9297479 the bank-in slip as proof of payment.
What if I want to cancel my order?
Our business policy is based on 'No Refund', 'No Return' and 'No Cancellation' policy.